VoiceAgent Pricing Explained: Starter, Growth, Scale & Enterprise Plans for 2026
August 25, 2026
Most AI phone agent pricing pages follow the same frustrating pattern: a tier name, a vague feature list, and a “contact us” button where the actual number should be. If you're evaluating voice infrastructure for your team, that kind of opacity just wastes time.
This article breaks down every VoiceAgent plan clearly — what each tier costs, what's included, and what call volume it's built for. No hidden math, no ambiguity.
The Core Pricing Model: One Flat Per-Minute Rate
VoiceAgent subscriptions bundle minutes at a flat $0.10 per minute across every paid plan. If you use more than your included minutes, you can buy a 100-minute top-up for $15 ($0.15/min) — only with an active subscription. Agents pause when the balance hits zero until you top up or the next cycle grants minutes.
That split matters. The bundled rate is what you plan around; top-ups are a smaller, slightly higher-rate buffer, not unlimited overage at $0.10.
Compare plans
See exactly what each plan includes. Bundled minutes are $0.10/min on every paid tier.
| Features | Starter $99/mo | Growth $299/mo | Scale $499/mo | Enterprise Custom |
|---|---|---|---|---|
| Included minutes | 1,000 | 3,000 | 5,000 | Custom |
| Bundled rate | $0.10/min | $0.10/min | $0.10/min | Custom |
| Best for | 1–20 calls/day | 20–100 calls/day | 100+ calls/day | Large teams |
| Phone numbers | 1 | 3 | Custom | Custom |
| Parallel calls | 1 | 3 | Custom | Custom |
| Unlimited assistants | ||||
| 20+ voices | ||||
| 5+ languages | ||||
| Scheduler | ||||
| Outbound calls | ||||
| Appointment reminders | ||||
| Fastest voice models (~40ms) | — | |||
| Teaching mode | — | — | ||
| Zero data retention | — | — | — | |
| Customized SLA | — | — | — |
Starter Plan: $99/month
Starter is built for teams just beginning to automate phone operations, or businesses with predictable, moderate call volumes.
What you get: 1,000 minutes per month, one phone number, and no parallel call support — meaning calls are handled one at a time on that number.
What fits here: Operations running roughly 1 to 20 calls per day. A solo practitioner, a small clinic managing appointment reminders, or a local service business handling inbound inquiries will find this plan sufficient without overpaying.
What to watch: With no parallel calls, a second inbound call won't be handled while the agent is already active. If your volume occasionally spikes, it's worth considering whether Growth's parallel call support justifies the step up.
Everything else is fully available from day one — unlimited AI assistants, 20+ voices, 5+ languages, scheduling, outbound calls, and appointment reminders.
Growth Plan: $299/month
Growth is the most practical tier for teams that have moved past the pilot stage and are running a real call operation.
What you get: 3,000 minutes, three phone numbers, and three parallel calls. You also unlock the fastest voice models, running at approximately 40ms latency — a difference that's genuinely noticeable in natural conversation flow.
What fits here: Teams handling 20 to 100 calls per day. That might be a multi-location healthcare practice, a real estate team running outbound follow-up sequences, or a mid-sized service business managing inbound volume across multiple lines.
Three parallel calls means three simultaneous conversations can run without one blocking another. For most growing teams, that headroom makes a real difference.
Scale Plan: $499/month
Scale is designed for operations where call volume is high and reliability isn't optional.
What you get: 5,000 minutes, custom phone numbers, custom parallel calls, and everything from Growth. The key addition at this tier is teaching mode — the ability to refine your agent's behavior based on real call data over time.
What fits here: Any operation running 100 or more calls per day. National appointment booking services, insurance intake teams, property management companies, logistics firms managing outbound status updates at volume — this is where Scale earns its place.
Teaching mode is a meaningful differentiator here. Rather than manually rewriting instructions every time you spot a gap, you work directly from actual conversation data to improve responses systematically.
Enterprise / Custom Plan
For large teams, regulated industries, or organizations that need contractual guarantees, Enterprise offers fully custom configuration.
What you get: Custom minute bundles, custom parallel call limits, custom phone number allocation, and everything in Scale. Two features are exclusive to this tier: zero data retention and a customized SLA.
Zero data retention is particularly relevant for healthcare, legal, and financial services teams operating under strict data governance requirements. No call data is retained after the conversation ends.
A customized SLA means uptime guarantees, response commitments, and support terms are negotiated around your specific operational needs — not a standard policy applied across the board.
Pricing is worked out directly with the VoiceAgent team. If your call volume or compliance requirements push past what Scale covers, this is the right conversation to have.
Add-ons
Available on any active subscription. Extra numbers still count toward your plan’s number limit (Starter includes 1).
| Add-on | Price | Notes |
|---|---|---|
| Minute top-up (100 min) | $15 | $0.15/min · active plan required |
| Local phone number | $20/mo | US, UK, or Germany |
Which Plan Should You Choose?
For 1 to 20 calls per day just getting started: Starter at $99/month. For 20 to 100 calls per day with real operational needs and latency sensitivity: Growth at $299/month. For 100+ calls per day with ongoing agent improvement requirements: Scale at $499/month. For large teams, compliance requirements, or custom contracts: Enterprise.
If you're unsure where you fall, the minute math is simple. Multiply your average call duration by your daily call volume, then by 30 days. Compare that number to the included minutes in each tier. If you're close to a ceiling, moving up is almost always more cost-effective than relying on top-ups.
Why the Bundled Rate Matters
A flat $0.10/minute bundled rate across all tiers means your planned cost per conversation doesn't change based on which voice model you use, whether the call is inbound or outbound, or which language the agent is speaking.
Many AI voice platforms price differently by model quality, call direction, or feature tier — which makes true cost comparison difficult. Knowing the bundled rate stays constant as you scale removes one variable from your planning. Top-ups are the exception, at $0.15/min.
Get Started
The Starter plan is the lowest-friction way to put a live AI phone agent on a real number with real calls. If you're running a larger operation or need to discuss enterprise terms, the VoiceAgent team can walk you through what a custom configuration looks like.
Frequently Asked Questions
What happens if I exceed my included minutes?
Calls stop and agents are disabled when minutes remaining hit zero. Buy a 100-minute top-up for $15 (active subscription required) or wait for the next billing cycle to grant minutes.
Is the $0.10/minute rate the same for inbound and outbound calls?
Yes. The bundled per-minute rate applies regardless of call direction. Top-ups are 100 minutes for $15.
Can I use multiple AI assistants on the Starter plan?
Yes. All plans include unlimited assistants. You can build and deploy as many distinct agent configurations as you need.
What does teaching mode do?
Teaching mode, available on Scale and Enterprise, lets you improve your agent's behavior using real conversation data. Instead of editing instructions manually, you work from actual call outcomes to refine how the agent responds.
What does zero data retention mean in practice?
On the Enterprise plan, no call data, transcripts, or recordings are stored after a conversation ends. This is designed for teams operating under strict data privacy or compliance requirements.
Can I add a local phone number without upgrading my plan?
Local US, UK, and Germany numbers are $20/month on an active subscription. They still count toward your plan’s number limit — Starter includes 1 number.
How do I know if I need Enterprise instead of Scale?
If you need a customized SLA, zero data retention, or call volumes and parallel-call requirements beyond what Scale covers, Enterprise is the right fit. The VoiceAgent team will work with you on custom terms.